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Can the EAP provide additional Manager/Supervisor training?

Our Employee Assistance Program (EAP) training is available to help managers become more effective leaders. Experienced and professional trainers are available to assess your management team's needs and to develop and provide customized training in the following areas:

  • Identification of employees with problems

  • Documentation and performance evaluations

  • Constructive confrontation

  • Effective use of the EAP as a management tool

  • Stress management for managers and supervisors

  • Employee development

  • Coaching verses counseling

  • Team Building

  • Conflict resolution

  • Clarifying and simplifying the management or supervisory role

  • Common management mistakes

  • Sexual Harassment

  • How to appropriately and legally exercise authority

  • Workplace violence

  • Multiple other training topics.


How much does the EAP cost?

There is no cost to you or your eligible family members for EAP sessions with one of our counselors. In situations where additional help is needed beyond the EAP benefit, we will make every effort to refer members to the most appropriate and cost effective resources.


What are the counselor's qualifications?

All EAP counselors are professionally trained and certified or licensed in their fields. Counselors may be Ph.D./Psy. D., Psychologists, Master's Level Psychiatric Nurses, Certified Substance Abuse Professionals or Licensed Professional Counselors.

Is the Program really confidential?

All information shared with the EAP and counselors is strictly confidential. The EAP will not disclose a member's personal information without a singed release of information (ROI). In cases of management referrals, the EAP will only share compliance information with employer on the ROI. Personal information discussed in sessions will NOT be shared.



How do I know if my employees need the EAP?

Employees may need to talk to an EAP counselor if:

  • They spend most of the day worrying about a particular problem.

  • They have difficulty focusing on work assignments.

  • They are frequently absent or late.

  • You suspect they may have a drug or alcohol problem.

How does the EAP work?

  • Management Referral. If there has been a serious decline in an employee's job performance, if an employee has tested positive on a drug screen or has admitted to a substance abuse problem, a supervisor may formally refer that employee to the EAP for help.

  • Employee Referral. Employees or family member may confidentially call the EAP to obtain services on their own at any time. Callers will be connected with trained counselors who will assess the issues and refer them to the most appropriate resources.


Why have an EAP available for supervisors or management?

Managed Care Concepts provides unlimited management support to your organization. We are available to answer questions, research unique cases, and to assist you with potentially challenging situations. This support includes telephone consultations, face-to-face meetings, and participation in organizational development activities as needed. We also offer specialized programs for employees with substance abuse or work performance problems.

What is an Employee Assistance Program (EAP)?

An Employee Assistance Program provides employees and family with professional counseling for a variety of problems. Early detection and assistance can often prevent more serious problems from developing. The EAP offers personal confidential counseling services for a wide range of concerns including:

  • Alcohol Abuse

  • Drug Abuse

  • Parenting Problems

  • Marital/Family Relationships

  • Interpersonal Problems on the job

  • Stress

  • Depression

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